Frequently Asked Questions | Musashi – Quality Performance Nutrition

Frequently Asked Questions

Returns

Do you allow refunds and/or a return in the unlikely event stock is incorrect or damaged in transit?

In the unlikely event that you have received a Musashi product that has been damaged in transit, or does not match your original order, please contact the Musashi Customer Service team within 48 hours on 1300 851 312 or via the Musashi website (www.musashi.com.au) and we will arrange for replacement stock to be sent out.

Do you allow for refunds for a change of mind?

The team at Musashi do not offer exchanges for a simple change of mind, please ensure that you are selecting and ordering the correct Musashi supplements.

How do I return my item for an exchange?

To arrange for an exchange simply contact our friendly customer service team within 48 hours of receiving your order on 1300 851 312 or via the Musashi website, www.musashi.com.au and the team will facilitate the return of your current item, and delivery of the appropriate replacement stock. In the instance that an incorrect product is received please do not open the product so we can arrange return shipping and provide a prompt resolution.

Shipping

Where do you post to? How long does it take you to process an order before it is dispatched?

Musashi posts to all postcodes within Australia and orders are dispatched within 1 business day of receiving your confirmed order/payment.

Do you offer free shipping?

Yes, Musashi offers free postage Australia wide for any order over the value of $99. No promotional code needed here!

Where are your packages shipped from?

Musashi products are shipped from a Melbourne-based warehouse facility.

Can I track my order?

Yes, you can track your order of Musashi supplements using the tracking number you will receive in your order confirmation, which will be emailed to the address associated with your order. Simply click on the link below and enter your specific tracking number.

http://auspost.com.au/track/track.html

Can I arrange for the parcel to be left by my front door?

Yes, you are able to arrange for your Musashi supplements to be left by your front door. However, important to know that by selecting to have your product left unattended you agree to take full responsibility for the wellbeing and security of the product upon delivery.

Do you ship to PO boxes?

Yes, Musashi can post product to PO Box addresses.

Do you post packages internationally?

At this point in time, Musashi products ordered from the Musashi website are exclusively shipped nationwide within Australia and there is no option for international shipping, we apologise for any inconvenience caused.

How do you price your postage?

To simplify the process, Musashi charges a flat rate of $9.95 for postage Australia wide for orders under the value of $99. Orders over $99 incur no postage charge at all!

Payment methods

What payment methods do you accept?

You can purchase Musashi supplements through the Musashi website using either a Visa or MasterCard. Unfortunately we do not accept Amex or Diners cards, nor direct debit payment options at this point in time.

Do you accept bank transfers?

Unfortunately we do not accept bank transfers as a payment method when purchasing Musashi supplements from the Musashi website.

Do you accept PayPal payments?

Yes, we do accept payment via Paypal. All you need to do is select the Paypal option in the checkout and follow the prompts.

Do you offer laybys?

Unfortunately we do not accept laybys on the Musashi site. In order to successfully purchase a Musashi supplement, the product must be paid for in full and will be promptly shipped within the next available timeframe (see shipping for further details).

Sign Up

How do I sign up to become a Musashi member?

To become a Musashi member, you simply need to locate the ‘Become a Member’ icon in the top right hand corner of the website, fill in the relevant details, click ‘SIGN UP’ and you’re ready to receive customised expert nutrition, supplementation and exercise advice.

What benefits do I get for signing up?

As a member of the Musashi club you will receive exclusive discounts and offers on Musashi product, access to the latest competitions and promotions, tips and advice from the Musashi panel of experts and updates from Musashi athletes around the globe!